ADSL was vastly superior

Some eight weeks ago I decided to connect to the much-touted National Broadband Network which I had been waiting for from the time it was first planned and introduced by the previous government.

As a long term user, back to the days of Telememo in 1989, I was anticipating a next generation experience.

We were assured that, despite the change of government, we would receive a great service from the substituted fibre-to-node service rather than the fibre-to-premises as previously planned.

Nothing could be further from the truth.

While the speed of my current connection measures at 24Mbps, this does not take into account the multiple dropouts whenever I am connected.

On occasions, I can get eight to 10 dropouts in a 10-minute session.

To add insult to injury, last Friday afternoon the entire network was down for three hours with the trouble-shooting website indicating that the breakdown was an NBN issue.

There is no doubt that my previous ADSL2 was vastly superior to my current connection, and all this despite the constant assurance from my Local Member, Lucy Wicks, that the fibre-to-node would provide a superior service.

Many of my colleagues who currently have the fibre-to-premises service are very happy and indicate that many of us on the Peninsula were given a dud network.

I would appreciate, as would many of those I have spoken to, a re-evaluation by the NBN of the inferior system inflicted on the people of the Woy Woy Peninsula and a remediation of this, to ensure that internet users in our area are not thrown into the "tough luck" basket.

I am sure we would greatly appreciate Ms Wicks promoting the case for improvement to a quality NBN, as on other areas on the Central Coast.

Email, 22 May 2016

Graeme Dixon, Umina Beach